We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If your order has been sent in different parcels, then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
You may be able to cancel your order depending on how quick you let our team know. If you wish to cancel an order, please contact our Customer Service team at +44 (0) 2892661688 or email help@jonzara.com
We want to sort out any issues with faulty items straight away.
As soon as you discover a fault, please contact our Customer Service team with:
- The order number
- The faulty item's name and number
- A description of the fault
We'll get back to you as soon as we can and send you a replacement item as quickly as we can. Please contact our Customer Service team at +44 (0) 2892661688 or email help@jonzara.com
We want to sort out any issues with incorrect items straightaway.
As soon as you discover a fault, please contact our Customer Service team with:
- The order number
- The incorrect item's name and number
- A description of the incorrect item
We'll get back to you as soon as we can and send you a replacement item as quickly as we can. Please contact our Customer Service team at +44 (0) 2892661688 or email help@jonzara.com
If you want to send something to someone as a gift, then you can use their address as the delivery address for your order.
We don’t offer a gift-wrapping service, so the goods will arrive just like a normal order. You might want to give the lucky person a warning, so they know to expect a parcel!
In the unlikely event that there’s a problem with the order, we won’t be able to discuss any details with the recipient of the parcel. We can only discuss order and account information with the registered Jonzara account holder for the account the order was placed on.