Returns


Jonzara 30 Day Returns

Current Returns Update

Free UK Returns and Extended Returns

We appreciate it may be more difficult to get to the post office we are therefore extending our returns period to 28 days.  If you are unwell and unable to return your goods during this time please contact us: help@jonzara.com or 028 9266 1688.

 

Returns Information

If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size, there is no problem returning it to us. We will accept products back for exchange or a full refund as long as it is with its original packaging, receipt and the product itself unused or unworn. We cannot refund postage.

If 14 days have gone by since you have recieved your order, unfortunately we can’t offer you a refund or exchange. (Temporarily extended to 28 days due to COVID-19)

Additional non-returnable items: Gift cards.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. This usually occurs within 24 hours, but please allow 2-3 days to allow for refund to be cleared by your bank.

Late or Missing Refunds

If you haven’t received a refund within 2 weeks, first check your bank account again.

Next contact your bank. There is often some processing time before a refund is cleared. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@jonzara.com.

Exchanges

If you need to exchange an item for a different size we recommend placing a new order for the desired item. Then once we receive your return it will be credited to your account. This ensures the item you are looking does not sell before we get your return back.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Returns Address

Returns Dept.
Jonzara
20 Bow Street
Lisburn
BT28 1BN
United Kingdom

Tel: +44 (0)28 9266 1688

If you have any queries about Returns, please don't hesitate to contact us.