Careers at Jonzara

Online Retail Manager
Permanent Full Time
Salary: £20,000
Hours: 40 per week
Location: Lisburn
Closing Date: 23rd January 2020


Jonzara is a family owned, ladies fashion retailer. We provide customers with quality brands via our local high street stores and our online e-shop. Due our rapidly growing, e-commerce business we are seeking an Online Retail Manager to meet the needs of our customers. This role is based in our Lisburn store.

The Role

  • Ensure all online orders are fulfilled according to processing guidelines and in a timely manner.
  • Picking and packing of stock.
  • Process telephone orders in a professional and efficient manner.
  • Maintain accurate stock records, investigating discrepancies fully and reporting inconsistencies to senior management
  • Dealing with customer queries and resolving complaints both via email and telephone.
  • Liase with our multiple courier services to maintain good relations and an efficient delivery service to our customers.
  • Liase with our store teams to ensure efficient and accurate stock movement.
  • Work closely with senior management and communicate any issues.
  • Ensure strict deadlines are met.
  • Manage a small team
  • Provide stock replenishment for our stores and ensure accurate record keeping.
  • Maintain an organised stockroom.
  • Keyholder duties.
  • Support shop floor when necessary.
  • Assist with product creation and generating online content.

Experience & Skills

  • Previous experience in retail or warehouse environment.
  • Previous management experience.
  • Must be organised and have excellent attention to detail.
  • Confident in the use of email and Microsoft programmes Excel and Outlook.
  • Must work well under pressure and be able to meet deadlines.
  • Motivated and driven.
  • Passionate about delivering excellent customer service.

To Apply

Please send your CV via email to