Jonzara is a family owned, ladies fashion retailer. We provide customers with quality brands via our local high street stores and our online e-shop. Due our rapidly growing, e-commerce business we are seeking an Online Retail Manager to meet the needs of our customers. This role is based in our Lisburn store.
- Ensure all online orders are fulfilled according to processing guidelines and in a timely manner.
- Picking and packing of stock.
- Process telephone orders in a professional and efficient manner.
- Maintain accurate stock records, investigating discrepancies fully and reporting inconsistencies to senior management
- Dealing with customer queries and resolving complaints both via email and telephone.
- Liase with our multiple courier services to maintain good relations and an efficient delivery service to our customers.
- Liase with our store teams to ensure efficient and accurate stock movement.
- Work closely with senior management and communicate any issues.
- Ensure strict deadlines are met.
- Manage a small team
- Provide stock replenishment for our stores and ensure accurate record keeping.
- Maintain an organised stockroom.
- Keyholder duties.
- Support shop floor when necessary.
- Assist with product creation and generating online content.
Experience & Skills
- Previous experience in retail or warehouse environment.
- Previous management experience.
- Must be organised and have excellent attention to detail.
- Confident in the use of email and Microsoft programmes Excel and Outlook.
- Must work well under pressure and be able to meet deadlines.
- Motivated and driven.
- Passionate about delivering excellent customer service.
Please send your CV via email to email@example.com