CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS


Updated Delivery Information

Since our stores are closed we are offering free delivery and free returns throughout the UK

We work in partnership with Royal Mail, DHL and Fastway Couriers to deliver your orders.  All three of our partners have moved to contactless deliveries to allow you to maintain social distancing.

If you fall into a high risk category and would like to request a doorstep delivery, please add a message to the notes section when you order and we will advise our delivery partners.

We appreciate it may be more difficult to get to the post office we are therefore extending our returns period to 28 days.  If you are unwell and unable to return your goods during this time please contact us: help@jonzara.com or 028 9266 1688.

Returns without leaving your home.

To help customers who do not wish to leave their home, we can, for a fee of £5.00, arrange a DHL home collection.  To arrange a home collection email: help@jonzara.com or telephone 028 9266 1688 and we will be delighted to assist you.

Store Closures / Shop Online

The time has come to close the doors of our Jonzara stores.  We have been closely following the guidance from the Public Health Agency and feel now is the right moment for our shops to close.  This decision while incredibly difficult will help to keep you our loyal customers as well as our very dedicated staff safe.  Our website www.jonzara.com continues to be operational.

We are working hard to do our best by our wonderful staff during this unprecedented situation.  All of our team remain employed and hope to be back in our stores as soon it is safe to do so.  As a small family business we have the flexibility to continue to serve you through our website.  Please be assured we are taking all necessary precautions to reduce the risks posed by Covid-19 including social distancing, robust hygiene measures and stringent cleaning practices.

Need Help Or Guidance

For twelve years we have loved serving you and it is our hope to continue to be there for our customers through our website, social media, live chat, email: help@jonzara.com  or give us a call on 028 9266 1688.  We will be delighted to advise/assist you with product selection, navigating the website, queries about orders and delivery arrangements or just get in touch for a chat remember it’s good to talk!

Please Be Safe

As we enter this period of uncertainty please know you will be in our thoughts, we hope you keep safe and well.  We are in no doubt that this is a time when people will astonish us with their capacity for kindness and generosity.  Finally let us leave you with a quote that has encouraged us during a challenging week:

"It may not be tomorrow, but the mountains we are carrying today are the same ones that someday soon we’ll realise we’ve climbed!"

Lots of Love

Jonathan, Sarah & Heather