CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS


Updated Delivery Information

We work in partnership with Royal Mail, DHL and DPD to deliver your orders.  All three of our partners have moved to contactless deliveries to allow you to maintain social distancing.

If you fall into a high risk category and would like to request a doorstep delivery, please add a message to the notes section when you order and we will advise our delivery partners.

We appreciate it may be more difficult to get to the post office we are therefore extending our returns period to 28 days.  If you are unwell and unable to return your goods during this time please contact us: help@jonzara.com or 028 9266 1688.

 

Need Help Or Guidance

For twelve years we have loved serving you and it is our hope to continue to be there for our customers in store, via our website, social media, live chat, email: help@jonzara.com  or give us a call on 028 9266 1688.  We will be delighted to advise/assist you with product selection, navigating the website, queries about orders and delivery arrangements or just get in touch for a chat remember it’s good to talk!

Please Be Safe

As we enter this period of uncertainty please know you will be in our thoughts, we hope you keep safe and well.  We are in no doubt that this is a time when people will astonish us with their capacity for kindness and generosity.  Finally let us leave you with a quote that has encouraged us during a challenging week:

"It may not be tomorrow, but the mountains we are carrying today are the same ones that someday soon we’ll realise we’ve climbed!"

Lots of Love

Jonathan, Sarah & Heather